Skip to content

FAQs

How do I initiate a return?
The TWA Shop gladly accepts returns on eligible items within 30 days of the purchase date. Please see our returns page for complete information.

 

Does The TWA Shop ship internationally? What about to P.O. Boxes?
At this time, The TWA Shop does not offer international shipping, nor do we ship to P.O. Boxes. Check back soon as our shipping options expand.

 

How do I check the status of my order?
Please refer to your order confirmation or the tracking information included in your shipping email to check the status of your order. If you still have questions, please send an email to shop@twahotel.com and include your order confirmation number.

 

How will my item be shipped and how much will that cost?
All orders of $50 or more qualify for free standard shipping. For orders under $50 and those that need to be expedited, shipping costs vary.

All shipping options are listed at checkout. Below is a general guide to our shipping methods and delivery times:

FedEx Smart Post (free for orders of $50 or more; $6 for orders of $49.99 or less): 5-10 days

FedEx Ground/Home ($8): 3-10 days

FedEx 2nd Day Air ($15): 2-5 days

FedEx Standard Overnight ($25): 1-4 days

*All orders placed after noon EST will be processed on the following business day.

 

How long will it take to ship?
Please allow up to 3 business days for your order to ship. All orders placed after noon EST will be processed the following business day, no matter which shipping method is selected. If your order is in stock, you can expect it to arrive approximately 5-10 days after your date of purchase, unless expedited delivery is selected as part of your order.  

 

The product I want is out of stock, what happens now?
From time to time, items may sell out. You can purchase the product now and it will ship when it becomes available (your payment will not be deducted until the item comes into stock). Please note: Your order will not ship until ALL of your items are available. Or you can simply check back — our stock is continually updated. 

 

Who can I contact if my order does not arrive or is missing items?
Please send an email to shop@twahotel.com with your order number. We will investigate your inquiry.