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FAQs

Below you will find answers to common questions.

 

How will my item be shipped and how much will it cost?
We offer domestic shipping through FedEx and USPS.

We offer international shipping via DHL, FedEx and UPS.

All shipping options are listed at checkout. Shipping depends on your location and the shipping method you select.

For same-day processing, orders must be placed before 12 PM EST. All orders placed after 12 PM EST will be processed on the following business day.

Domestic Shipping
Domestic orders of $150 or more qualify for free standard shipping. Free shipping is not available for Alaska, Hawaii, APO, FPO or DPO addresses.

For domestic orders under $150, shipping costs vary depending on the option you select at checkout.

USPS Priority
We use USPS Priority to ship to Alaska, Hawaii, APO, FPO and DPO addresses. Shipping costs $25 per package. Shipments typically arrive within 4­–10 days.

FedEx
FedEx orders to all domestic locations except Alaska, Hawaii, APO, FPO and DPO addresses ship from zip code 11430. Consult the map below to find your shipping zone and calculate the number of days it will take your package to reach you. During holiday periods, consult the holiday shipping schedule at fedex.com.

Here is a general guide to pricing and shipping time for domestic FedEx orders:

  • FedEx Ground/Home (free for orders of $100 or more except to Alaska, Hawaii, APO, FPO or DPO addresses): 5–10 days
  • FedEx Ground/Home ($10 shipping for orders under $100): 3–10 days
  • FedEx 2nd Day Air ($20 shipping): 2–5 days
  • FedEx Standard Overnight ($30 shipping): 1–4 days

 

International Shipping
Free shipping does not apply to international orders.

Shipping rates vary based on carrier, size of item and location of shipment. You are responsible for pre-paying shipping, taxes and duties. Rates, including taxes and duties, are determined during checkout.

For more information about international shipping, including estimated rates, taxes and duties, please visit the websites of DHL, FedEx and UPS.

How long will my package take to ship?
For domestic orders using FedEx Ground and international orders using FedEx, UPS and DHL, please allow up to 3 days for your order to ship.

All domestic overnight or two-day shipping orders placed after 12 PM EST will be processed the following business day.

If in stock, you can expect domestic orders to arrive approximately 5-10 days after your date of purchase, unless expedited delivery is selected as part of your order.

For international orders, arrival times vary based on carrier and location of shipment. Estimates are available at checkout and range from 4–10 days for arrival.

For more information about international shipping, including estimated arrival times, please visit the websites of DHL, FedEx and UPS.

Does The TWA Shop ship to P.O. boxes?
We do not ship to P.O. boxes.

The product I want is out of stock. What happens now?
From time to time, items may sell out. Items that are sold out or out of stock will be reflected on the website. In the rare event something you order sells out or becomes out of stock before we can ship it, we will email you and issue a refund.

Can I cancel or change my order?
We usually have around 15 minutes to cancel an order once it has been placed. Please keep in mind our opening hours (click here to find our hours) because we will not be able to process any cancellation requests outside of these times.

If your order has already been dispatched, you will need to return all the items in the order.

How do I check the status of my order?
Please refer to your order confirmation or the tracking information included in your shipping email to check the status of your order. If you still have questions, please send an email to shop@twahotel.com and include your order confirmation number.

Who can I contact if my order does not arrive or is missing items?
Please send an email to shop@twahotel.com with your order number. We will investigate your inquiry.

How do I initiate a return?
The TWA Shop gladly accepts returns on eligible items within 30 days of the purchase date. Please see our returns page for complete information.